Data protection
Last updated: 18.06.2024
This Privacy Policy describes how Tea Fusion (the " Site ", " we ", " us ", or " our ") collects, uses, and discloses your personal information when you visit wondertea.de (the " Site "), use our services, make a purchase, or otherwise communicate with us (collectively, the " Services "). For the purposes of this Privacy Policy, " you " and " your " refers to you as a user of the Services, whether you are a customer, site visitor, or other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other steps required by law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources over the past 12 months, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information collected about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information do we collect?
The types of personal information we receive about you depend on how you interact with our site and use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you provide to us directly through our Services may include:
- Basic contact information, including your name, address, telephone number and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information , including your username, password, and security questions.
- Shopping information, including items you view, add to your cart, or add to your wish list.
- Customer support information, including information you choose to include in your communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services (" Usage Data "). To do this, we may use cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.
Information received from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our site and services, such as Shopify.
- Our payment processors who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you request and to fulfill our contract with you.
- When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties, and are not responsible for the policies or practices of any third parties. Please see the "Third Party Sites and Links" section below for more information.
How we use your personal data
- Providing products and services. We use your personal information to provide you with the Services and perform our contract with you. This includes processing your payments, fulfilling your orders, sending you notifications relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to leave reviews.
- Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising and promotional communications by email, SMS or post and showing you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our Site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login information with anyone. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to respond to your requests, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with the operation of our store with Shopify, please visit https://www.shopify.com/legal/cookies . We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interactions with the Services (in our legitimate interests to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better customize the services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may impact your user experience and may cause some of the Services, including certain features and general functionality, to not work properly or to become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How we share personal information
In certain circumstances, we may share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide you services and serve ads. Our business and marketing partners use your information in accordance with their own privacy policies.
- When you instruct, request or otherwise give us your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.
- With our subsidiaries or elsewhere within our group of companies, in our legitimate interests of running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information (marked *) about users in the last 12 months for the purposes set out above in the “How we collect and use your personal information” and “How we share personal information” sections:
| category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purpose of drawing conclusions about your characteristics.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you post User-Generated Content to a public area of the Services, that content will be public and accessible to anyone.
We have no control over who has access to the information you make available to others, and cannot ensure that parties who have access to that information will respect your privacy or protect it. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee, and assume no responsibility for, the privacy or security of such sites, including the accuracy, completeness or reliability of any information found on such sites. Information you provide in public or semi-public places, including information you share on third party social networking platforms, may also be viewable by other users of the Services and/or users of such third party platforms, without limitation as to use by us or any third party. Our inclusion of such links does not, in itself, imply an endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect any Personal Information from children. If you are a parent or guardian of a child who has provided us with Personal Information, you may contact us using the contact information provided below to request that we delete that information.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of anyone under the age of 16.
Security and storage of your data
Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.
How long we retain your personal information depends on a variety of factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances. In certain cases, we may refuse your request, to the extent permitted by law.
- Right to access/information. You may have the right to request access to the personal information we hold about you, including details of how we use and disclose your information.
- Right to erasure. You may have the right to request that we erase any personal information we hold about you.
- Right to rectification. You may have the right to request that we rectify any inaccurate personal information we hold about you.
- Right to data portability. You may have the right to obtain a copy of the personal information we hold about you and, in certain circumstances and subject to certain exceptions, to request that we transfer that information to a third party.
- Right to restrict and/or refuse use and disclosure of sensitive personal information . You may have the right to instruct us to limit our use and/or disclosure of sensitive personal information to what is necessary to provide the services or provide the goods that an average person would reasonably expect.
- Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data.
- Withdrawal of consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Manage communication preferences: We may send you promotional emails and you can opt out of receiving these emails at any time by using the unsubscribe option presented in our emails. If you opt out, we may still send you non-promotional emails, such as about your account or orders.
You can exercise these rights as set out on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Subject to applicable law, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before we accept any such request from an agent, we will require that agent to provide proof that you have authorized them to act on your behalf. You may also need to confirm your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
complaints
If you have any complaints about the way we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by submitting your complaint to your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside the country in which you live, including the United States. Your personal information will also be processed by employees and third party service providers and partners in those countries.
When we transfer your personal data outside Europe, we will rely on accepted transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts from the relevant UK authority, unless the data transfer is to a country determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please send us an email to team@wondertea.de.
